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Privacy Policy

Last Updated: April 25, 2026

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By The Water Studio LLC (“By The Water Studio,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, join our email list, book a call, purchase services, or otherwise interact with us.

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By using this website, you agree to the practices described in this Privacy Policy.

 

1. Who We Are

 

By The Water Studio LLC is a branding studio based in New York State, USA.

Business name: By The Water Studio LLC
Mailing address: PO Box 1011, Long Island City, NY 11101
Email: info@bythewater.studio
Website: bythewater.studio

 

2. Information We Collect

 

We collect information that you choose to provide to us, information collected automatically through our website and analytics tools, and information collected through third-party platforms we use to operate our business.

 

Information You Provide

 

When you fill out a form, book a call, join our email list, purchase services, or communicate with us, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Business name

  • Website URL

  • Project details or messages you submit

  • Information you provide through onboarding questionnaires, email, or other client communications

  • Payment-related information processed through our payment provider

 

We do not intentionally collect budget information through our standard website forms.

 

Information Collected Automatically

 

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referral source

  • General location information

  • Interactions with our website, ads, or marketing content

 

This information may be collected through Wix Analytics, Google Analytics, Google Search Console, Meta Pixel/Facebook Pixel, Google Ads tracking, cookies, pixels, tags, and similar technologies.

 

3. How We Use Your Information

 

We may use your information to:

  • Respond to inquiries

  • Schedule and manage discovery calls, consultations, workshops, and design services

  • Provide client services

  • Send newsletters, updates, promotions, and marketing emails

  • Process payments

  • Manage client onboarding and project communication

  • Improve our website, services, and marketing

  • Measure website traffic and ad performance

  • Maintain business records

  • Comply with legal, tax, accounting, and administrative obligations

  • Protect the security and integrity of our website and business

 

4. Email Marketing

 

If you sign up for our email list, we may send you newsletters, marketing emails, promotions, updates, and other content related to By The Water Studio.

 

We currently use Mailchimp to manage our email marketing. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@bythewater.studio.

 

5. Scheduling and Calls

 

We use Calendly to allow visitors and potential clients to book calls. We use Zoom for virtual meetings.

When you schedule a call or attend a meeting, Calendly, Zoom, and any related calendar tools may collect and process information according to their own privacy policies.

 

6. Payments

 

We use Stripe to process payments. We do not personally store your full credit card number or payment card details.

Payment information is processed by Stripe according to its own privacy and security practices. We may receive limited payment-related information, such as your name, email address, billing details, payment status, and transaction records.

 

7. Client and Project Information

 

Clients may provide business, brand, strategy, marketing, or project-related information through onboarding questionnaires, email, meetings, shared files, or other communications.

 

We use this information to provide our services, manage projects, and maintain appropriate business records. Some client information may be confidential or sensitive from a business perspective, and we take reasonable steps to protect it.

 

8. Cookies and Tracking Technologies

 

Our website may use cookies and similar tracking technologies to:

  • Help the website function properly

  • Understand how visitors use the website

  • Improve user experience

  • Measure marketing and advertising performance

  • Support retargeting or advertising campaigns

 

These tools may be provided by Wix, Google, Meta, and other service providers.

 

You can usually adjust your browser settings to block or delete cookies. Please note that disabling cookies may affect how certain parts of the website function.

 

9. Third-Party Tools and Service Providers

 

We use third-party tools to operate our website, communicate with visitors and clients, manage projects, process payments, and run our business.

 

These may include:

  • Wix

  • Google Workspace

  • Google Analytics

  • Google Search Console

  • Google Ads

  • Meta Pixel/Facebook Pixel

  • Mailchimp

  • Calendly

  • Zoom

  • Stripe

  • Canva

  • Adobe

  • Slack

  • QuickBooks

  • Go High Level

 

These third parties may collect, process, or store information according to their own privacy policies and terms.

 

10. How We Share Information

 

We do not sell your personal information for money.

 

We may share information when necessary to operate our business, provide services, or comply with legal obligations.

 

This may include sharing information with:

  • Service providers and software platforms

  • Payment processors

  • Scheduling and communication tools

  • Contractors, collaborators, or subcontractors, when needed and with client consent

  • Bookkeepers, accountants, attorneys, or other professional advisors

  • Government authorities or legal parties, if required by law

 

We only share client information with collaborators or contractors when needed to provide services and with the client’s consent.

 

11. Data Retention

 

We retain personal information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal, tax, and accounting obligations, resolve disputes, and enforce agreements.

We generally retain client and project records for at least 7 years for legal, tax, accounting, and business recordkeeping purposes.

 

We may retain project files, final deliverables, working files, client communications, and related business records indefinitely for legitimate business purposes, including client reference, service continuity, portfolio documentation, legal recordkeeping, and internal business operations.

 

If you request deletion of your personal information, we will review and respond to your request as required by applicable law. Please note that we may need to retain certain information when required or permitted for legal, tax, accounting, contractual, security, or legitimate business purposes.

 

12. Data Security

 

We take reasonable steps to protect the information we collect and store. However, no website, email system, payment platform, or online service can guarantee complete security.

 

You are responsible for choosing secure passwords for any third-party platforms you use and for taking appropriate steps to protect your own information when communicating online.

 

13. Your Privacy Rights

 

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

 

To make a privacy request, contact us at: info@bythewater.studio

 

We may need to verify your identity before responding to your request. We may also deny or limit requests when permitted or required by law.

 

14. Children’s Privacy

 

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

 

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it. COPPA applies to websites or online services directed to children under 13, or those with actual knowledge that they are collecting personal information from children under 13. (Federal Trade Commission)

 

15. Visitors Outside the United States

 

By The Water Studio is based in the United States, and our website is primarily intended for visitors and clients in the United States.

 

If you access our website from outside the United States, you understand that your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

 

16. Links to Other Websites

 

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of those third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit.

 

17. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. When we make updates, we will revise the “Last Updated” date at the top of this page.

Your continued use of the website after any updates means you accept the revised Privacy Policy.

 

18. Contact Us

 

If you have questions about this Privacy Policy or how your information is handled, you can contact us at:

By The Water Studio LLC
PO Box 1011
Long Island City, NY 11101
Email: info@bythewater.studio

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